Information for Passengers
Who can use the service?
All Adams County Indiana residents.
How do I make a reservation?
Our service is offered on a first-to-call first-to-be-served basis.
Call 260-724-5316 to make a reservation. Requests should be made at least 24 hours in advance for local trips – 48 hour notice or more is preferred. When more notice is given, you are likely to receive a pick-up time closer to your appointment time.
For medical trips out of the county, please call at least two weeks in advance.
What information is needed?
When calling to arrange transportation, be prepared to give the following information:
- Passenger name
- Address of residence
- Contact phone number
- Date of birth of passenger
- Date of birth of personal care attendant – if applicable
- Medicaid number – if applicable
- Date and time of appointment
- Name and phone number of the provider (doctor, hospital, department or group)
- Address of appointment
- Approximate length of time needed for appointment – if known
Please let the scheduler know if you need a lift-equipped vehicle, and if you use a walker, cane, wheel-chair, carry oxygen, have a service animal or have other special needs. This information will assure that the most appropriate vehicle will be sent depending on your particular situation.
Requests for all stops must be made in advance thru the scheduler/dispatcher at the Council on Aging/Adams County Transit office.
Is there a cost for the transportation service?
Yes, for riders aged 0-59 years old. Please refer to the table below for specific fares.
| Trips within Adams County within 0-9 miles | $5.00 each way |
| Trips within Adams County within 10-20 miles | $10.00 each way |
| Trips within Adams County within 21-30 miles | $15.00 each way |
| A medical trip from Adams County to Wells or Adams County | $1/mile up to 50 miles one way |
| Children under the age of 12 and accompanied by an adult | $1 |
| Children under the age of 12 traveling alone will be charged the regular ACT fare listed above. | Children 0-4 years of old must have a car seat and be accompanied by an adult. |
From 1973 to 2023 the Adams County Council on Aging was NOT a Public Transportation Provider and was not permitted to charge a FARE. The service was only available to Adams County residents aged 60 and over and disabled adults.
Beginning January 2, 2024, the Adams County Council on Aging was able to expand their services, now called Adams County Transit, to everyone in Adams County with the support of all local governments as well as INDOT. So what does this mean? It means that we can now transport riders aged 0-59 for the fares listed above. For our Adams County Seniors aged 60+, we will still ask for suggested donations. Why the difference? We receive some federal reimbursement, IIIB, funding from the government to supplement transportation costs provided to seniors. So you may be on the van and be charged a fare while another passenger might be asked for a suggested donation.
For Adams County Seniors aged 60+ the suggested donations are as follows:
- For transportation within your city limits – $5 is suggested for the ROUND trip.
- For transportation beyond your city limits but within the county – $10 is suggested for the ROUND trip.
- Any additional stops will need to be scheduled ahead of time and will be capped at 3 total stops for the trip and incur $2.50 per additional stop.
For Adams County residents aged 0-59, please refer to table below.
| Trips within Adams County within 0-9 miles | $5.00 each way |
| Trips within Adams County within 10-20 miles | $10.00 each way |
| Trips within Adams County within 21-30 miles | $15.00 each way |
| A medical trip from Adams County to Wells or Adams County | $1/mile up to 50 miles one way |
| Children under the age of 12 and accompanied by an adult | $1 |
| Children under the age of 12 traveling alone will be charged the regular ACT fare listed above. | Children 0-4 years of old must have a car seat and be accompanied by an adult. |
What is door-to-door service?
Door-to-door service means that the driver will assist (escort) the passenger from the main entrance door of the origin to the main entrance door of the destination. It is expected that walkways, sidewalks, pathways and ramps will be kept clean and free of hazards, including ice and snow. If a passenger is being transported in a wheel-chair from a location that has no ramp, assistance from the passenger’s family or other individuals will be necessary to navigate any steps. The Adams County Transit driver is not responsible for moving an individual in a wheel-chair up or down steps.
At the conclusion of the appointment, please call the Adams County Transit office to request that a driver be sent for the return trip.
How do I cancel a trip?
Please notify the office as soon as possible if a scheduled trip must be canceled. To contact the office (260-724-5316) outside normal office hours, you may leave a voicemail message which will be retrieved at 6:00 AM the following business day. Note: Schedules for the next business day are printed by 1:00 PM the afternoon before.