Information for Passengers

adams-council-on-aging-minivanWho is eligible to use Adams County Council on Aging Transportation Service?
Adams County residents age 60 and over and disabled adults may use our service.

How do I make a reservation?
Our service is offered on a first-to-call first-to-be-served basis.

Call 260-724-5316 to make a reservation. Requests should be made at least 24 hours in advance for local trips – 48 hour notice or more is preferred. When more notice is given, you are likely to receive a pick-up time closer to your appointment time.

For medical trips out of the county, please call at least two weeks in advance.

What information is needed?
When calling to arrange transportation, be prepared to give the following information:

  • Passenger name
  • Address of residence
  • Contact phone number
  • Date of birth of passenger
  • Date of birth of personal care attendant – if applicable
  • Medicaid number – if applicable
  • Date and time of appointment
  • Name and phone number of the provider (doctor, hospital, department or group)
  • Address of appointment
  • Approximate length of time needed for appointment – if known

Please let the scheduler know if you need a lift-equipped vehicle, and if you use a walker, cane, wheel-chair, carry oxygen, have a service animal or have other special needs. This information will assure that the most appropriate vehicle will be sent depending on your particular situation.

Requests for all stops must be made in advance thru the scheduler/dispatcher at the Council on Aging office.

Is there a cost for the transportation service?
The Adams County Council on Aging is NOT a Public Transportation Provider and is not permitted to charge a FARE. The service is available only to Adams County residents age 60 and over and disabled adults.

Suggested Donations for non-Medicaid trips are as follows:

  • For transportation within your city limits – $5 is suggested for the ROUND trip.
  • For transportation beyond your city limits but within the county – $10 is suggested for the ROUND trip.

Out-of county trips are limited to MEDICAL appointments only.

  • For transportation to medical appointments out-of-the county and less than 20 miles one-way from your residence – $20 is suggested for the ROUND trip.
  • For transportation to medical appointments out-of-the-county and more than 20 miles one-way from your residence – $50 is suggested for the ROUND trip.

Donation envelopes are available from the driver. Please put your donation in the envelope and place the envelope in the donation box located in the vehicle.

What is door-to-door service?
Door-to-door service means that the driver will assist (escort) the passenger from the main entrance door of the origin to the main entrance door of the destination. It is expected that walkways, sidewalks, pathways and ramps will be kept clean and free of hazards, including ice and snow. If a passenger is being transported in a wheel-chair from a location that has no ramp, assistance from the passenger’s family or other individuals will be necessary to navigate any steps. The Council on Aging driver is not responsible for moving an individual in a wheel-chair up or down steps.

At the conclusion of the appointment, please call the Council on Aging office to request that a driver be sent for the return trip.

How do I cancel a trip?
Please notify the office as soon as possible if a scheduled trip must be canceled. To contact the office (260-724-5316) outside normal office hours, you may leave a voicemail message which will be retrieved at 8:00 AM the following business day. Note: Schedules for the next business day are printed by 1:00 PM the afternoon before.